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How do add/edit classifications in Zoho.Desk application

Let's see, how to manage (edit/add/delete) classification in Zoho.Desk app. The weid thing is, that you won't find classification managmenets for zoho.desk tickets directly in Setup. If you try to find ticket classification in Setup/Settings in Zoho.Desk application, you will find you direct access:

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Written by Administrator on Saturday January 21, 2023

Image: 2023-01/article-zoho-desk-classification-main-image.jpg

How to correctly translate stages names in a pipeline into other language in ZOHO.CRM

This article will be useful for those, who are working with ZOHO.CRM in different languages.

The best approach to develop pipelines in ZOHO.CRM is to create them in your language and then assign reference values (names) in english. It will give you a possibility to keep several language instances of your pipelines. Remember, that it's good to store information once and then reuse. So, while creating blueprints in your ZOHO CRM instance, don't create multiple records (pipeline stage names or blueprints). Do it once and then translate.

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Written by Administrator on Thursday November 17, 2022

Image: 2022-11/zoho.crm-blueprint-stages-without-transition.jpg