Guide for building knowledge base
Very often knowledgebase is considered as something like must have feature for an information system, but this is misleading in case you want your knowledgebase serve like a real help for employees, customers and/or developers.
This article is a short guide how to gather information you need and keep in mind to create and maintenance while creating, developing and maintenancing a knowledge base for a company you work at or for a client you are creating a knowledge base for.